Attitude Anchors Worksheet
Anchors are personaleveryone has something that makes sense and works for them. This will give students some great practice with tone.
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Jeff suggests focusing on something positive that anchors your attitude where it needs to be to deliver outstanding service.
Attitude anchors worksheet. Recovery anchors are powerful yet quick methods for you to get back on your feet again. An attitude anchor is something that helps you anchor your attitude in a positive place. There are two attitude anchors.
You may want to download the attitude anchor worksheet for this exercise or just use a piece of paper to take some notes. The Commitment Obstacles and Strategies Worksheet can be accessed here. Grade 4-8 Tone Worksheet 1 RTF Tone Worksheet 1 PDF.
Maintenance anchors which help you maintain a positive attitude and. Suggested reading level for this text. The concept of an attitude anchor is an activity that you can do that helps you maintain the positive attitude you need in order to be effective in customer service.
The behaviours we adopt in any given situation are the result of our attitude and mindset combined with our knowledge and skills. Ask students to identify one of their negative attitudes to work on changing to a more positive attitude for. Attitude Anchor Worksheet An attitude anchor is something that helps you anchor your attitude in a positive place.
Maintenance anchors are more consistent to help you keep balance in the first place. Lets talk about maintenance anchors. There are two kinds maintenance anchors and repair anchors first.
The style of a written work is the way in which it is presented to the reader. Is it presented in a bold or arrogant fashion. Most of what I cover when delivering customer service training workshops involves what you can do for the customer and how you can do it in the best way possible.
The Attitude Anchor is a great way to keep our own negative feelings neutralized especially when dealing with an upset or difficult customer. Maintenance Anchors These are things in your daily life that can help you maintain a positive mood. 5-10 minutes What Youll Need.
You can surround yourself with things like pictures of family or friends motivational or funny quote posters upbeat music and many other sorts of goodies to keep your negative feelings neutralized when dealing. Review the completed Attitude Worksheets and returns these to students. There are two attitude anchors.
Worksheets and pens The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service. Complete a sample Attitudes worksheet and convert to an overhead. Discuss and explain attitude Tell students that one definition is The way we think feel and act.
Students identify the speakers tone in each poem and explain their answers using text. Jane Williams Created Date. The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service.
Attitudes worksheets Chart paper and pens None Any 60-75 minutes 45 for first session plus homework 15-30 minutes for review Class small group individual STEPS 1. An attitude anchor is something that helps you anchor your attitude in a positive place. Tone Worksheet 1 This worksheet has four poems each with a different tone.
Show More Show Less - As customer service professionals our organizations count on us to overcome obstacles and find a way to keep our customers happy. The tone of a piece is the overall attitude of a piece. Explain how to change a negative attitude into a positive attitude.
This section looks at attitude and provides tools to help people think more positively and constructively. Maintenance anchors which help you maintain a positive attitude and repair anchors which help you. Exploring Willingness and Commitment.
Maintenance anchors which help you maintain a positive attitude and repair anchors which help you fix your bad moods. Lets talk about maintenance anchors. The concept works by focusing on something positive that anchors your attitude where it needs to be to deliver outstanding service.
There are two kinds maintenance anchors and repair anchors first. The style should remain consistent throughout the work. Ask students to complete the Attitude Worksheet individually as homework.
Hand out the worksheets which will prompt your group to think about and write down their anchors. This Exploring Willingness and Commitment worksheet focuses in on one value that you or your client have identified. An authors style should be consistent with their goals and purpose for writing the piece.
Attitude Anchor Worksheet An attitude anchor is something that helps you anchor your attitude in a positive place. Use the worksheet below to identify from attitude anchors that can put you in a good mood. There are two attitude anchors.
Jeff describes the two types of attitude anchors. List three types of attitude anchors and explain their differences. Whether its being a more patient father or working toward more integrity single out one commitment and work through the following questions.
Use the worksheet below to identify from attitude anchors that can put you in a good mood.
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